I know it's been a while since our last upgrade but there is a good reason why. In version 8.0 we've rolled up our largest upgrade ever. Here are the major changes you'll see in the new version.
We expanded upon the email notification system. Now you can create an unlimited amount of email lists. Each list can have an unlimited amount of email addresses. And now you can apply notification rules against each email group or multiple groups. This means you can take individual categories and apply notification rules against a single group or multiple groups. You have full control over who receives email alerts based on all kinds of new criteria, including applying individual notifications against individual categories. Speaking of Categories...
Categories can broken down into sub-categories. This feature is optional but yes, you can now take a Report category, like "Missed Work" and break it down into sub categories like "sick day" or "vacation" etc... You can also apply advanced searches against these sub-categories and build graphs based on their occurrences as well.
Have you ever wanted to take multiple trending graphs and aggregate them into one graph? Well now you can. All trending graphs can now be exported to excel. Once the data set is exported you have unlimited control on how you slice and dice the data.
Admins you'll be happy to hear you can not only see your users rights in one matrix, but now the matrix is interactive. So you can see a complete snapshot of which users have which rights and you can apply mass changes now as well right from the new user rights matrix.
Finally two last upgrades to mention: the addition of report histories and advanced report edit logging. So now when viewing an individual report there is a complete listing of the history of the report: who edited it and when, who looked at attachments, who appended information etc... all now readily available. And secondly when editing the body of a report all changed text is highlighted in red.
We hope you find the changes useful and as always we really do appreciate your feedback after all that is where our changes come from, your feedback.
The Incident Tracker Team
Edited: 11/2/2013 9:09 PM EST