The team at Incident Tracker is very pleased to announce the release of version 9.0 on March 12, 2014. This major version release closes the loop on many features already existing but until now not being able to be applied to all aspects of the program.
In particular email alerts can now be Location specific. So now along with categories and subcategories, locations, sub-locations and rooms (or areas) can be tagged to trigger alerts. Locations can also now be set in a user-defined order (as opposed to simply being shown in alphabetical order).
Another area seeing great improvements is the email distribution creation process. Now when emailing an individual report manually you can pick users from the database to include in the list or add already created distribution lists or stack them.
Speaking of the email distribution list feature, now users can be hand picked to be added to lists and when an email in a list belongs to a member a notice pops up showing that. This is meaningful, of course, because email addresses in lists don't have to be tied to members of the program, this new functionality cleans things up considerably.
Templating is another area that has received attention. Now a site admin can have a template automatically loaded in the body of a report upon report submission or tie categories (and sub-categories) to specific templates and have those templates automatically load when a category is checked on the submit report screen.
The Advanced Search has been improved upon so what you are searching for is easier to see now more than ever, also you can now do a 'text' search for matching words in the body of a report.
The trending graph has been reworked and now allows for the data plot to be exported to excel and printed very easily.
That's the big picture overview of the enhancements, so now let's talk about the new features.
Report Assignments have been added, so now Reports can be assigned to a user and a timeline is now present to show assignment histories, etc... basically now any action that is tied to a report is logged and shown right on the report view screen, including report assignments.
Another fulfilled community request is the addition of what the team is calling Report Duration. Now a time spent on a report can be added to a report. The duration of report blocks can be aggregated as well and the total duration for all queried reports is shown in the report grid, also worth noting, the Trending Graph can be toggled to show duration in the Y-axis rather than category count. Along with Location Alerting, these are the big new features added in this update cycle. As also there are lots of other smaller updates, and of course you can read about everyone here.
As always the team at Incident Tracker greatly appreciate your feedback and your support. We sincerely hope you find the changes meaningful for you.
-The Incident Tracker Team
Edited: 3/10/2014 2:15 PM EST